Privacy Policy

Last Modified: March 23, 2017

Medical Specialties Distributors, LLC. (“MSD,” “We” “Our”) owns and operates the website (the Site). The Site together with the data collection, storage, functions and services that are provided at the Site are collectively referred to as the Service.

This Privacy Policy covers how MSD collects, receives, uses, retains, and discloses Personally Identifiable Information (“PII”) and Protected Health Information (”PHI”) on the Site. PII includes information about you that is personally identifying such as your name, email address, and phone number and which is not otherwise publicly available.  PHI includes information relating to your health, for example medical history and information, insurance information and other data related to your medical care.  PII and PHI may include other types of information depending on the legal definition that applies in your physical location.  Only the definitions of PII and PHI that apply in your location will apply to you under this Privacy Policy.   PII and PHI are referred to collectively in this Privacy Policy as “Personal Data.”


By using the Service, and/or by providing Personal Data to MSD, you accept and hereby expressly consent to our collection, use, retention, and disclosure of your Personal Data in accordance with the terms of this Privacy Policy. If you choose not to provide the requested information you will not be able to access the Site or Service.  

This Privacy Policy may change from time to time, so please check back periodically to check the most recent modification date to ensure that you are aware of any changes in our processing of your Personal Data.  Your continued use of the Service after any changes signifies your express, explicit, voluntary and unambiguous consent to any such changes.   If you do not agree to such changes, you must immediately stop using the Site. 

Information Collection and Use — Choice and Consent

Registration and Use of the Site

Visitors wishing to simply browse the Site are not required to register on the Site. We will not collect Personal Data from Visitors to the Site.

MSD collects Personal Data when users register with MSD through the Site, or when users use MSD products or services. When registering with MSD, we will ask you to provide us with information such as, but not limited to, your name, address, e-mail address, phone number, and other related information that MSD may ask of you from time to time, and you may submit additional information and comments through the Site. It is always your choice whether or not to provide us with such Personal Data.  If you do not want your Personal Data used by MSD as provided in this Privacy Policy, you should not register with the Site.

You may correct, update or review Personal Data you have submitted by emailing us at or contact Customer Service. If you have registered and no longer want MSD to use your Personal Data, you should delete your information as described in this Policy.

If you do provide Personal Data to the Site, you are giving your express consent to the collection, use, retention, transfer and disclosure, including international transfer and disclosure, of your Personal Data as described in this Privacy Policy.  If you choose not to provide the requested information you may not be able to use certain features or functions of the Site, or MSD’s related products or services. You may access, change, modify or delete your information as described below.

MSD collects and uses Personal Data you provide to:

  1. administer your account and provide customer service;
  2. create user profiles;
  3. provide you with access to the Site;
  4. communicate with you, as applicable;
  5. reply to your request for information or comments;
  6. provide information about MSD's related products and services;


When you use the the Service, we use cookies and other tracking technologies to collect de-identified information relating to your browser or device type, the time and date you use the Service, operating system, identification of Site page views, use of particular Service features, geographic location and other statistical information relating to your use of the the Service but which does not identify you.  This information is referred to in in this Privacy Policy as “Analytics.”  We use Analytics to develop, improve, extend and test the Service (and underlying technology platforms); and to market and promote MSD and the Service.

Withdrawing Consent

You may withdraw your consent to further use of your Personal Data by emailing a request to us at  We will respond to your request in accordance with the law that applies to you. Your Personal Data which we processed prior to your request may not be deleted from our Site system records but will be blocked from further processing without your permission.  A request to withdraw consent may not apply to information collected by tracking technologies or used internally to recognize you and/or facilitate your visits to the Site, or information we may keep to comply with legal requirements. Any such requests that relate to PHI or similarly protected health information will be addressed consistent with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rules and other applicable laws.

Cookies and Other Technologies

Our Site uses a software technology called "cookies." Cookies are small text files that we place in visitors' computer browsers to store their preferences. Cookies themselves do not contain any Personal Data.  Whenever you use the platform, MSD also receives and records information on our server logs from your browser, including your IP address, MSD’s cookie information, and the pages you request, and may relate it to the Personal Data you provide.

"Web beacons" are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on our Site from time to time for this purpose.

Protection of Your Information

Certain health and medical information about you is protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state law. This information may be provided by you online or offline, or may be collected by us from other methods such as through a health care provider. We protect covered health and medical information as required by HIPAA and applicable state law. Similarly, we may use covered health and medical information as permitted by HIPAA and applicable state law.

MSD uses secure methods to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. All Personal Data is transmitted, stored, and processed in a secure environment in accordance with the Privacy and Security Rules under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and related guidance. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

We will retain Personal Data for as long as necessary to provide our services. We will also retain and use Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Information Sharing and Disclosure

MSD does not rent, sell, or share your Personal Data with other individuals or nonaffiliated companies for purposes not related to the Services provided except to share, disclose or transfer your Personal Data when we have your authorization to share such information. We may disclose your Personal Data and non-personal data to third party vendors who help us operate the Site.  These third parties are contractually obligated to maintain the confidentiality of your Personal Data consistent with the terms of this Policy and to comply with the applicable data protection laws.  

We will disclose your information in response to valid legal process, for example, in response to a court order, a subpoena or other legal request for information, and/or to comply with applicable legal and regulatory reporting requirements.  We also may disclose your information in response to a law enforcement agency's request or other request for information from the U.S. or other government entities, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or to verify or enforce compliance with the policies governing our products and/or services and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.  In addition, we may transfer your information to an entity or individual that acquires, buys, or merges with MSD, or our other business units. We may also share Analytics with third parties to market and promote MSD and the Service.

Links to Other Sites; Third Party Sites; Transactions with Third Parties

The Site may contain links to other sites that are not owned or controlled by MSD. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies and statements of other sites to understand their information practices. Our Privacy Policy applies only to information collected by our Site and Services.

You may be able to access the Service and/or communicate with the Service from, and you may be able to link or communicate from the Service to, applications, devices, distribution platforms and websites owned and operated by other parties such as Apple, Google or other third party distribution platform operators (“Channel Partners”). These other applications, devices, platforms and websites belong to third parties and are not operated or controlled by MSD.   Our Privacy Policy does not apply to any information collected, received, used, processed, transferred or disclosed by such third parties. Additional or different terms and conditions (including without limitation, privacy and security practices) apply when you access and use third party applications, devices, platforms and websites, which are not the responsibility of MSD.

MSD is not responsible for and will not be a party to any transactions between you and a third party provider of products, information or services.  MSD does not monitor such transactions or ensure the confidentiality of your Personal Data, including credit card information, for any third party transaction.  Additional or different terms and conditions (including without limitation, privacy and security practices) apply when you access and use third party applications, devices, platforms and websites, which are not the responsibility of MSD. Any communications made, separate charges or obligations you incur in your dealings with these third parties linked to MSD’s Site are solely your responsibility.


Our Site is intended for users who are over age of 13. If you are under the age of 13, then you are prohibited from registering, accessing, and using the Site without the express consent of your parent/guardian. If we become aware that a person under 13 has registered with our Site, we will take steps to terminate such account, access and use of the Site. If we become aware that a person under 13 has provided Personal Data to the Site without consent of a parent/guardian, MSD will take steps to remove such Personal Data. If you believe your child who is younger than 13 has provided Personal Data to the Site without your consent, please contact us at

Your California Privacy Rights; California Do Not Track Disclosures

If you are a California resident, California Civil Code Section 1798.83 (the "Shine the Light" law) permits you to request and obtain from us once a year, free of charge, information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you do not want your name and contact information to be shared with any company or organization, you may notify us at any time by writing to us at [insert contact information] or our regular mailing address below.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities, over time and across different websites. We do not honor “Do Not Track” signals.

Accessing Your Information

You may access and review your Personal Data through the Site. To change or delete your Personal Data, email us at or Contact Customer Service. You may reset your password through the site by following the password reset instructions. You can help us maintain the accuracy of your information by notifying us of any changes to your Personal Data by email to [insert email address] so we can alert your Clinician so he or she can make the necessary changes.

Contact Us About Complaints, Questions, or Notices relating to this Privacy Policy

MSD commits to resolving complaints about your privacy and our collection or use of your Personal Data.  If you believe your privacy rights have been violated or you disagree with any action MSD has taken with regard to your Personal Data you may file a complaint with MSD by emailing us at  If you feel MSD has violated your health information privacy rights, you may also file a complaint under HIPAA with the U.S. Department of Health and Human Services.

If you have questions or suggestions, please email us at or Contact Customer Service.

You may contact us at:

Medical Specialties Distributors, LLC
800 Technology Center Drive
Stoughton, MA 02072

email address:


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